Shipping Policy

Last updated: 1 October 2026

This policy sets out where we deliver, how long it takes, what it costs, and what happens if something goes wrong. It forms part of our Terms of Service. Nothing in it limits your rights under Federal Law No. 15 of 2020 on Consumer Protection or Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, or any mandatory consumer right you have under the law of the country in which you live.

1. Where we deliver

We deliver to:

• the United Arab Emirates — all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah;
• the other GCC countries — Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.

We do not currently deliver to any other country. All orders are dispatched from Dubai and delivered by our carrier, Aramex.

We cannot deliver to PO Box addresses. Please provide a full physical address, including building name or number, street, area and city, and a mobile number on which the courier can reach you. For deliveries outside the UAE, the courier or customs authority may also ask the recipient for a national ID or Iqama number to clear the shipment.

2. Processing time

Orders placed before 14:00 (GST) on a business day are prepared and handed to the carrier the same day. Orders placed after that time, or on a Saturday, Sunday or UAE public holiday, are dispatched on the next business day.

Business days are Monday to Friday, excluding UAE public holidays. During sales periods and around public holidays, processing may take one additional business day.

3. Delivery charges and times

Destination	Service	Estimated delivery after dispatch	Delivery charge
United Arab Emirates	Standard	1–3 business days	AED 20 · free on orders of AED 299 or more
Saudi Arabia, Qatar, Kuwait, Bahrain, Oman	Standard international	5–8 business days	AED 99 · free on orders of AED 499 or more

The free-delivery threshold is calculated on the value of the products in your basket after any discount and before the delivery charge.

Delivery charges and thresholds are set in AED. If you shop from another GCC country, they are shown and charged in your local currency, converted at the exchange rate applied at checkout, so the amount shown may vary slightly from day to day. The amount shown at checkout is the amount you pay; we do not charge a currency conversion fee.

Delivery times are estimates counted in business days from dispatch, not from the moment you place the order. They are not guaranteed, particularly for international deliveries, which depend on customs clearance in the destination country.

The exact delivery charge for your order is always shown at checkout before you confirm payment. We do not apply any delivery or payment fee that was not shown to you at checkout.

4. Taxes, customs and duties

Deliveries within the UAE. We are not currently registered for VAT in the UAE, so no VAT is charged on product prices or delivery charges. There is nothing further to pay on delivery. An invoice is issued with every order.

Deliveries to other GCC countries — Delivered At Place (DAP). We ship to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman on a DAP basis. This means:

• the price you pay us covers the products and their transport to your address;
• it does not include the import VAT, customs duties or clearance fees that the destination country may charge;
• where such charges apply, they are payable by you, as the recipient and importer, to the carrier or customs authority, and may have to be paid before the parcel is released for delivery;
• the amount is set by the authorities of the destination country, not by us, and depends on the value and type of goods, so we cannot tell you in advance whether charges will apply or how much they will be. Aramex will contact you if payment is due.

If you are not prepared to pay import charges, please do not place an order for delivery outside the UAE.

Import rules. Food supplements are regulated products in every GCC country, and customs or health authorities may inspect, hold or refuse a shipment. Please check that the products you order may be imported into your country for personal use before placing your order.

If a shipment is refused, held or returned by customs, or if the recipient declines to pay the import charges, we will refund the price of the products once the shipment is back with us, in the currency in which you paid. The original delivery charge and any return costs charged to us by the carrier or the customs authority are not refundable, because these services have already been provided. Import charges paid by you to a third party are not refundable by us.

5. Tracking

When your order is dispatched, you will receive an email with a tracking number and a link to Aramex's tracking page. Tracking information may take a few hours to become active.

6. Delivery attempts

Aramex will contact you on the mobile number you gave us to arrange delivery. If delivery cannot be completed after the carrier's attempts, the shipment is held at the local depot for a short period and then returned to us. We will contact you to arrange redelivery or a refund.

Where delivery fails because the address was incorrect or incomplete, the telephone number could not be reached, or the recipient was repeatedly unavailable, we may charge the actual cost of redelivery. If you choose a refund instead, the original delivery charge and the return cost of the shipment are not refundable.

If you ask the courier to leave a parcel unattended or with a third party, such as a neighbour, concierge or security guard, delivery is complete at that point.

7. Payment on delivery

We do not currently offer cash on delivery. All orders are paid online at checkout.

8. Damaged, incomplete or missing shipments

Please check your parcel when it arrives. If the outer packaging is visibly damaged, note this with the courier if possible and take photographs.

Report any damage, missing item or incorrect item to wecare@zelthynutrition.ae within 7 days of delivery, with your order number and photographs of the product and the outer packaging. We will replace or refund the affected items as set out in our Refund & Return Policy, at no cost to you.

If tracking shows your order as delivered but you have not received it, contact us and we will open an investigation with the carrier. If the parcel cannot be found, we will resend or refund your order in full.

9. Returns from outside the UAE

Returns are handled under our Refund & Return Policy. Where you return an unopened product from outside the UAE because you changed your mind, you arrange and pay for the international return shipment and any export formalities in your country. Please contact us before sending anything, so we can confirm the return address and reference and help you avoid customs charges on the way back.

Where the product is defective, damaged, expired or incorrect, we cover the cost of return in every destination we deliver to and, on presentation of a receipt, reimburse the import VAT and duties you paid on the affected items.

10. Delays outside our control

Delivery times may be affected by weather, customs inspections, carrier capacity during peak periods, public holidays in the UAE or the destination country, or other events outside our reasonable control. We will keep you informed. A delay of this kind does not affect your statutory rights.

11. Heat and storage

Our products are food supplements and should be stored as directed on the label, in a cool, dry place away from direct sunlight. In the summer months parcels may be exposed to high temperatures in transit. We recommend that you or someone you trust receives the parcel in person and stores it promptly. If you have any doubt about the condition of a product on arrival, do not use it — contact us and we will replace it.

12. Language

This policy is published in English and in Arabic. In the event of any inconsistency, the Arabic version prevails.

13. Contact

U A U FOOD SUPPLEMENTS TRADING L.L.C
Email: wecare@zelthynutrition.ae
Telephone: +971 56 456 0365
Hours: Monday to Friday, 9:00 to 18:00 (GST)