Terms of Service

Last updated: 1 October 2026

1. About us

This website, zelthynutrition.ae (the "Site"), is operated by U A U FOOD SUPPLEMENTS TRADING L.L.C ("Zelthy", "we", "us", "our"), a limited liability company licensed in the Emirate of Dubai, United Arab Emirates, under trade licence number 1516416, issued by the Dubai Department of Economy and Tourism, with its office at Office C-060, Khaled Mohammad Abdulla Alzahed Building, Hor Al Anz, Dubai, United Arab Emirates.

Customer service email: wecare@zelthynutrition.ae
Customer service telephone: +971 56 456 0365
Customer service hours: Monday to Friday, 9:00 to 18:00 (Gulf Standard Time, UTC+4)

Our full licensing and corporate details are published in our Legal Notice.

2. Acceptance of these Terms

By accessing the Site, browsing our catalogue or placing an order, you agree to be bound by these Terms of Service (the "Terms"), together with our Privacy Policy, Cookie Policy, Shipping Policy, Refund & Return Policy and Health & Supplement Disclaimer, each of which forms part of these Terms.

If you do not agree with any part of these Terms, you must not use the Site.

3. Eligibility

You may place an order only if you are at least 18 years old and have full legal capacity to enter into a contract. The age of legal majority in the United Arab Emirates is 18 Gregorian years.

Certain products may carry additional age or suitability restrictions, which are stated on the relevant product page.

If you are placing an order on behalf of a company, you confirm that you are authorised to bind that company.

4. Electronic contracting and communications

You agree that contracts concluded through the Site, and the records we keep of them, are valid and enforceable in electronic form in accordance with Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

You agree to receive communications relating to your order electronically, at the email address and mobile number you provide. It is your responsibility to keep those details accurate and to check your inbox, including spam folders.

5. Products and product information

We take care to describe our products accurately, including ingredients, serving sizes and directions for use. Product images are for illustration; packaging, labelling and formulation may be updated by the manufacturer from time to time. The label on the product you receive takes precedence over the Site.

Our products are food supplements. They are not medicines. They are not intended to diagnose, treat, cure or prevent any disease. Please read our Health & Supplement Disclaimer before purchasing.

Every product offered on the Site is registered with Dubai Municipality for the UAE market and is supplied in compliance with applicable UAE labelling requirements. Our products are not registered with the food or health authorities of other GCC countries. If you order for delivery outside the UAE, the import of the products into your country is subject to that country's rules, as explained in our Shipping Policy.

We reserve the right to limit the quantity of any product sold to a single customer or household, and to discontinue any product at any time.

6. Prices, currency, taxes, fees and invoices

Our prices are set in UAE Dirhams (AED).

If you shop from another GCC country, prices are displayed and charged in your local currency, converted from AED at the exchange rate applied at checkout. The amount shown at checkout is the amount you pay. We do not charge a currency conversion fee; your own bank or card issuer may apply its own charges, which are outside our control.

Deliveries within the UAE: we are not currently registered for Value Added Tax (VAT) in the UAE. No VAT is charged on our products or delivery charges, and the price shown at checkout is the full amount you pay. If we become registered for VAT in the future, we will update these Terms before VAT is charged on any order; orders already accepted will not be affected.

Deliveries to other GCC countries: the price you pay at checkout does not include the import VAT, customs duties or clearance fees of the destination country. We ship on a Delivered At Place (DAP) basis, which means these charges, where they apply, are payable by you to the carrier or customs authority, and may have to be paid before the parcel is delivered. See our Shipping Policy.

The total amount payable to us — the product price, any delivery charge and any other applicable fee — is shown to you at checkout before you confirm your order. We do not apply charges that were not disclosed to you at checkout, and we do not apply excessive logistics or payment fees.

An invoice is issued for every order and is sent to you by email. As we are not registered for VAT, this invoice is not a tax invoice and does not show VAT. You may request a further copy at any time from wecare@zelthynutrition.ae.

We reserve the right to change prices at any time before an order is accepted. Where a product has been listed at a manifestly incorrect price, or described incorrectly, due to a technical or clerical error, we will contact you before dispatch and give you the choice to confirm the order on the corrected basis or cancel it for a full refund. We will not take payment for an order we cancel on this basis.

7. Orders and formation of contract

Your order is an offer to purchase. A contract is formed only when we send you a dispatch confirmation for the relevant products. An order confirmation email acknowledges receipt of your order but does not by itself constitute acceptance.

We may decline or cancel an order, in whole or in part, where:

• the product is out of stock or has been discontinued;
• we identify a pricing or description error;
• we are unable to verify your identity, payment method or delivery address;
• the order appears to be placed for resale or in commercially unreasonable quantities;
• the delivery address is outside the areas set out in our Shipping Policy;
• supplying the order, or its import into the destination country, would breach any applicable law or regulation.

Where we cancel an order that has already been paid for, we will refund the amount in full to the original payment method.

8. Payment

We accept the payment methods displayed at checkout. Payment is processed by our payment service providers; we do not store your full card details on our systems. We do not currently offer payment on delivery.

By submitting payment details you confirm that you are authorised to use the payment method and that sufficient funds are available. If a payment is declined or reversed, we may suspend or cancel the affected order.

9. Promotional codes, discounts and gift cards

Promotional codes are issued by us and may be used only as stated at the time of issue. Unless we say otherwise:

• a code applies to a single order and cannot be combined with another code or offer;
• a code has no cash value and cannot be exchanged for cash;
• a code cannot be applied retrospectively to an order already placed;
• a code expires on the date stated, and expired codes are not reinstated.

We may cancel a code, or decline to honour it, where it has been obtained or used in a way we did not intend — including duplication, resale, publication on a coupon site without our consent, or use across multiple accounts by the same person.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. They expire on the date stated at the time of purchase.

Where you return a product purchased with a discount, the refund reflects the amount you actually paid, as set out in our Refund & Return Policy.

10. Delivery

Delivery areas, timeframes, charges and customs arrangements are set out in our Shipping Policy, which forms part of these Terms.

Risk in the products passes to you on delivery to the address you provide. Title passes to you once we have received payment in full.

For deliveries outside the UAE, you act as the importer of the products into your country and are responsible for the import charges and formalities described in section 6 and in our Shipping Policy.

If you provide an incorrect or incomplete address and the shipment is returned to us, we may charge the actual cost of the failed delivery and redelivery.

11. Returns, cancellation and refunds

Your rights to cancel, return goods and obtain a refund or replacement are set out in our Refund & Return Policy, which forms part of these Terms.

Nothing in these Terms excludes or limits any right you have under Federal Law No. 15 of 2020 on Consumer Protection, its implementing regulations, or Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, or any mandatory consumer right you have under the law of the country in which you live. Any term purporting to make you waive a statutory refund or compensation right is void and will not be enforced by us.

12. Accounts

If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at wecare@zelthynutrition.ae if you believe your account has been accessed without authorisation.

We may suspend or close an account that has been used for fraudulent activity, abuse of our promotions or returns processes, or any breach of these Terms. We will tell you why, and closing an account does not affect your rights in respect of orders already placed.

13. Acceptable use

You agree not to:

• use the Site for any unlawful purpose or in breach of UAE law;
• resell our products without our prior written consent;
• attempt to gain unauthorised access to the Site, its servers or any connected system;
• introduce malicious code, scrape the Site by automated means without consent, or interfere with its normal operation;
• post content that is unlawful, defamatory, misleading, offensive, or that infringes the rights of others;
• make or repeat any medical or therapeutic claim about our products.

14. Reviews and user-generated content

We welcome honest reviews, including critical ones. We do not remove a review because it is negative, and we do not publish incentivised or fabricated reviews as though they were unsolicited.

We will remove or decline to publish content only where it:

• is unlawful, defamatory, threatening, obscene or discriminatory;
• contains a medical or therapeutic claim about our products, which we are not permitted to publish;
• contains personal data of another person, or your own sensitive personal data;
• is spam, advertising, or not a genuine account of the reviewer's experience;
• infringes a third party's intellectual property rights.

If we remove your content we will tell you which of these grounds applied.

If you submit a review, photograph, comment or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business. You confirm that the content is your own and does not infringe any third-party rights.

15. Intellectual property

All content on the Site — including the Zelthy name and logo, text, product imagery, graphics, page layout and software — is owned by or licensed to us and is protected by UAE and international intellectual property law.

You may view and print content for your own personal, non-commercial use. Any other use, including reproduction, modification, distribution or commercial exploitation, requires our prior written consent.

16. Third-party links

The Site may contain links to third-party websites. We do not control and are not responsible for their content, products or privacy practices. Links are provided for convenience only and do not imply endorsement.

17. Liability

We supply our products and operate the Site with reasonable care and skill.

To the fullest extent permitted by law, and subject to the paragraph below:

• we are not liable for indirect or consequential loss, loss of profit, or loss arising from your failure to follow the directions for use, the label warnings, or the advice of a qualified healthcare professional;
• our total liability in connection with any order is limited to the amount you paid for that order.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for defective products, or for any liability that cannot lawfully be excluded — including your statutory right to compensation where we breach the contract. Where any exclusion or limitation in this section is found to be void under applicable consumer protection law, it does not apply and the remainder of these Terms continues in force.

18. Indemnity

You agree to indemnify us against any claim, loss or cost arising from your breach of these Terms, your unlawful use of the Site, your resale of our products without consent, or any content you post. This does not apply to anything caused by our own breach or negligence, and we will notify you promptly of any claim and will not settle it without consulting you.

19. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural events, acts of government, customs delays, disruption to transport or telecommunications networks, or interruption of supply.

If such an event prevents us from fulfilling your order for more than 30 days, either of us may cancel the order and we will refund you in full.

20. Complaints

We operate a complaints channel as required by Federal Decree-Law No. 14 of 2023. Contact us at wecare@zelthynutrition.ae or on +971 56 456 0365 with your order number and a description of the issue.

We will acknowledge your complaint within 2 business days and give you a reference number so that you can track its progress. We aim to resolve complaints within 10 business days and will keep you updated if it takes longer.

If you are not satisfied with our response, you may refer the matter to:

• the UAE Ministry of Economy and Tourism, Consumer Protection Department — call centre 800 1222, or file online at moet.gov.ae; or
• the consumer protection authority of your emirate, such as the Dubai Department of Economy and Tourism (consumerrights.gov.ae).

If you live in another GCC country, you may also contact the consumer protection authority of your country.

21. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order. We will not apply a material change retrospectively to an order already placed, and we will not unilaterally alter the terms of an existing contract without your agreement.

22. General

Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a group company or to a buyer of our business, provided this does not reduce your rights.

No waiver. If we do not enforce a right under these Terms, that is not a waiver of it and we may enforce it later.

Entire agreement. These Terms and the policies referred to in them are the entire agreement between us in relation to your order, and replace any earlier statement or representation — except that nothing here excludes liability for a fraudulent misrepresentation.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

No third-party rights. These Terms do not create rights for anyone other than you and us.

23. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute, without prejudice to any mandatory consumer right to bring proceedings elsewhere, including in the country in which you live.

Consistent with Federal Decree-Law No. 14 of 2023, we do not require you to arbitrate a dispute, and no arbitration agreement applies to a contract valued below AED 50,000.

24. Language

These Terms are published in English and in Arabic. Both versions are intended to say the same thing. In the event of any inconsistency, and in proceedings before the UAE courts, which operate in Arabic, the Arabic version prevails.

25. Contact

U A U FOOD SUPPLEMENTS TRADING L.L.C
Office C-060, Khaled Mohammad Abdulla Alzahed Building, Hor Al Anz, Dubai, United Arab Emirates
Email: wecare@zelthynutrition.ae
Telephone: +971 56 456 0365
Trade licence: 1516416